Postage within Australia can change without notice from being a set fee or at times free. It’s currently $7 Australia wide or free for orders over $55.
Express postage is also available within Australia for a flat fee. Please select this option at checkout. This is $16.
Orders received prior to 1 pm AEST on business days for in-stock items are usually processed and dispatched within 24 hours, or within two days of purchase for busy periods.
Orders received after 1 pm or on weekends or public holidays will be shipped on the next business day. If we experience any delays in processing your order we will contact you by email or phone.
Customers located in regional Australia should allow an additional time for delivery. We use Australia Post for domestic postage with ETA as per their website delivery timeframes. For whatever reason, WA and SA seem to take longer from time to time, than what Australia Post promotes on their website. We will do whatever we can to assist locate your products but once they are dispatched, we’re limited to how much we can help.
Unfortunately, we cannot take responsibility for any loss or damage caused in transit. If a parcel is lost, please contact us and we’ll do our best to assist but we are not liable for parcels going missing due to the postal service.
Sarah Jean is sold domestically and to NZ only. If you would love to try Sarah Jean, please email email@example.com and we can custom an order for you. Typical overseas postage is around $12 (pending exact location).
Import duty and customs
Most countries charge import duty tax for goods purchases from overseas. The amount you have to pay often depends on the value of the goods and the customs laws of your country.
Please ensure you are aware if there are any customs fees or taxes charged on merchandise over a certain value when importing merchandise into your country. Our prices do not include customs fees and the customer is responsible for any charges that may be applied by your country. In any instance where an order is not collected from customs within the required time and the merchandise is sent back to us, a refund will not be given.
Please contact us at firstname.lastname@example.org if you have any queries and we would love to assist you.