Postage within Australia can change without notice from being a set fee or at times free. It’s currently $9 Australia wide or free for orders over $55. International postage (registered) is $12 AUD anywhere in the world – more details below.
Express postage is also available within Australia for a flat fee. Please select this option at checkout. This is $16.
Orders received prior to 1 pm AEST on business days for in-stock items are usually processed and dispatched within 24 hours, or within two days of purchase for busy periods.
Orders received after 1 pm or on weekends or public holidays will be shipped on the next business day. If we experience any delays in processing your order we will contact you by email or phone.
Customers located in regional Australia should allow an additional time for delivery. We use Australia Post for domestic postage with ETA as per their website delivery timeframes. For whatever reason, WA and SA seem to take longer from time to time, than what Australia Post promotes on their website. We will do whatever we can to assist locate your products but once they are dispatched, we’re limited to how much we can help.
Signature required on delivery
A signature is required on all deliveries. Any person at the delivery location can sign for the parcel. If nominating a business address please ensure you include the business or company name in the address field (this is a compulsory requirement). Customers are required to pay a re-delivery fee if parcels are returned to us due to insufficient delivery (address) details.
Unfortunately, we cannot take responsibility for any loss or damage caused in transit. If a parcel is lost, please contact us and we’ll do our best to assist but we are not liable for parcels going missing due to the postal service.
International postage & locations
Sarah Jean is sold via Amazon.com which offers a more competitive overseas postage fee. Please click the link on the bottom of the homepage to be directed to the Sarah Jean Amazon storefront.
International shipping is offered to all counties for a flat fee of $12, which is registered. The price may change without notice.
Delivery times vary from country to country so we recommend you allow between seven and 14 days for your parcel to arrive from dispatch date.
Import duty and customs
Most countries charge import duty tax for goods purchases from overseas. The amount you have to pay often depends on the value of the goods and the customs laws of your country.
Please ensure you are aware if there are any customs fees or taxes charged on merchandise over a certain value when importing merchandise into your country. Our prices do not include customs fees and the customer is responsible for any charges that may be applied by your country. In any instance where an order is not collected from customs within the required time and the merchandise is sent back to us, a refund will not be given.
Please contact us at email@example.com if you have any queries and we would love to assist you.