We hope you enjoy the SARAH JEAN online shopping experience. If you have any questions or concerns, please contact us prior to placing your order.
Please note that at all times whilst browsing the website, placing an order or otherwise utilising our services, you are bound by these conditions.
Via the SARAH JEAN website, we accept PayPal and eWay payments. This allows you to pay using Visa, MasterCard and Direct Deposit from your bank account.
SARAH JEAN uses third party CRM system Ontraport to accept payments via their secure order forms.
In some instances, PayPal is not enabled. If you wish to process an order but pay with PayPal, please email email@example.com with your order.
If you wish to pay via direct deposit, please email firstname.lastname@example.org so an invoice can be created for your records and make the patment to:
Account name: SARAH JEAN PTY LTD
Bank: ANZ Bank
BSB number: 014245
Account number: 296394749
Reference: Order ID + surname
Please send email@example.com a copy of the bank receipt for speedy dispatch of your order.
With a copy of the bank receipt your order can be shipped ASAP. Otherwise we will ship the order when we receive your payment. Direct deposits may take up to three business days to process depending on your bank.
All prices include Goods and Services Tax (GST).
Postage within Australia can change without notice from being a set fee or at times free.
Orders received prior to 1 pm AEST on business days for in-stock items are processed and dispatched within two days of purchase.
Orders received after 1 pm or on weekends or public holidays will be shipped on the next business day. If we experience any delays in processing your order we will contact you by email or phone.
Customers located outside the next day delivery network or in regional Australia should allow an additional time for delivery.
Signature required on delivery
A signature is required on all deliveries. Any person at the delivery location can sign for the parcel. If nominating a business address please ensure you include the business or company name in the address field (this is a compulsory requirement). Customers are required to pay a re-delivery fee if parcels are returned to us due to insufficient delivery (address) details.
Unfortunately we cannot take responsibility for any loses or damage caused in transit. If a parcel is lost, please contact us and we’ll do our best to assist but we are not liable for parcels going missing due to the postal service.
International postage & locations
Postage to all other countries is tracked and $12 which may change without notice. Delivery times can be anywhere from two to 14 days depending on your location.
Import duty and customs
Most countries charge import duty tax for goods purchases from overseas. The amount you have to pay often depends on the value of the goods and the customs laws of your country.
We believe in providing a fair and reasonable returns policy to our customers.
The SARAH JEAN Returns Policy applies to all purchases made from the SARAH JEAN website only. For products bought from a SARAH JEAN retailer, the return is dependable on each store’s returns policy. The SARAH JEAN returns policy does not exclude or replace your rights given under the Australian Consumer Law.
Due to hygiene, products opened cannot be refunded.
Change of Mind
If you change your mind or ordered the wrong item, simply return the item to us within 10 days of receiving and we will gladly offer you a refund or store credit provided that:
1. Satisfactory Proof of Purchase is provided; and
2. The item is returned to us in its original packaging; and
3. Is in a saleable condition (unopened, unused and in the original pristine condition); and
4. Is not part of the exclusions list (see below)
If your eyes become irritated or shows signs of an allergic reaction, stop using the product immediately. The SARAH JEAN false eyelashes are made using AMP-Acrylate Copolymer, Aqua, Alcohol and Sorbitol. In case of skin contact, wash with plenty of water and soap.
The SARAH JEAN adhesive is latex-free and anti-allergenic. Refer to the adhesive page. In case of skin contact, wash with plenty of water.
Please choose carefully as we do not normally offer an exchange or refund on the items listed below unless the item is faulty, significantly different from what was shown or where otherwise required by law;
1. Products that have been opened or used
2. Gift with purchase items
In the first instance, you must call us to explain the nature of your return. If approved you will be provided with Return Authority Number (RAN) which must be included with the returned item along with Proof of Purchase and send to:
SARAH JEAN PTY LTD
PO BOX 3167, NEWSTEAD, QUEENSLAND, AUSTRALIA 4006
We strongly recommend posting your return item using a trackable service. SARAH JEAN will not be held liable if your item is lost or stolen during transit. Upon receipt of a returned item, a SARAH JEAN representative will contact you to complete the returns process.
If a refund is offered, the original purchase price less a $5 administration fee will be refunded to the original payment method. SARAH JEAN will not reimburse postage costs for returned items unless the item is faulty.
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. In addition to using a secure server system that encrypts your order information, we do not store credit card information on the server.
This website takes every precaution to protect your information. When you submit confidential information through the website your information is protected both online and offline.
Online, we use SSL encryption software whenever you are requested to enter sensitive information such as your credit card number. You can tell when you are on a secure page (such as our order form) by looking for the lock icon at the left of your web browser.
SARAH JEAN is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.
SARAH JEAN collects information from you at several different points on our website:
If you choose to register as a user, you are required to give your contact information (such as name and email address) to us. This information is used to contact you about the services on our site for which you have expressed an interest.
Each time you order you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If for some reason we have trouble processing an order, this contact information is used to get in touch with you.
A cookie is a piece of data stored on your hard drive containing information about you. Use of a cookie doesn’t send any personal information about you to us. Once you close your browser, the cookie terminates. For instance, by setting a cookie on our site, you don’t have to enter your password more than once. If you reject the cookie, you can still use our site but with some limitations. For example, you will not be able to fully browse our online catalogue or order products online.
We use IP addresses to analyse trends, administer the site, track your movement on the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We sometimes partner with another party to provide specific services. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.
If you wish to subscribe to our e-newsletter, we ask for contact information such as a name and email address. By signing up to our e-newsletter, you give consent to receive emails from time to time from SARAH JEAN. Emails may include specials, stories and product information.
Surveys and Contests
From time-to-time our site requests information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you can choose whether or not to disclose this information.
Information requested may include contact information (such as name and shipping address), and demographic information (such as post code or age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
Notification of Changes