Terms & Conditions

Terms of Use
We hope you enjoy the SARAH JEAN online shopping experience. If you have any questions or concerns, please contact us prior to placing your order.

Please be sure to read the following terms of use, which are relevant to all products and services available on our website. The use of this website and the following terms are subject to the laws of Australia. Any legal action is to be pursued within the exclusive jurisdiction of the Australian Courts.

SARAH JEAN reserves the right to change the information on this site and any time and without notice. All orders and dealings will be governed by the terms of use active upon the date of said order or dealing.

SARAH JEAN’S terms of use and all subsequent policies administer the use of SARAH JEAN and represent the agreement between contracting parties.

Please note that at all times whilst browsing the website, placing an order or otherwise utilising our services, you are bound by these conditions.

Payment Methods
Via the SARAH JEAN website, we accept PayPal,  eWay payments and Afterpay. This allows you to pay using Visa, MasterCard and Direct Deposit from your bank account.In some instances, PayPal is not enabled. If you wish to process an order but pay with PayPal, please email sales@sarahjean.com.au with your order.

If you wish to pay via direct deposit, please email sales@sarahjean.com.au so an invoice can be created for your records and make the patment to:

Account name: SARAH JEAN PTY LTD
Bank: ANZ Bank
Branch: Newstead
BSB number: 014245
Account number: 296394749
Reference: Order ID + surname

Please send sarah@sarahjean.com.au a copy of the bank receipt for speedy dispatch of your order.
With a copy of the bank receipt your order can be shipped ASAP. Otherwise we will ship the order when we receive your payment. Direct deposits may take up to three business days to process depending on your bank.

All prices exclude Goods and Services Tax (GST) and Sarah Jean is not registered for GST.

Domestic Shipping
Postage within Australia can change without notice from being a set fee or at times free.

Orders received prior to 1 pm AEST on business days for in-stock items are processed and dispatched within two days of purchase.

Orders received after 1 pm or on weekends or public holidays will be shipped on the next business day. If we experience any delays in processing your order we will contact you by email or phone.

Customers located in rural orders may experience longer delivery times.

Signature required on delivery
A signature is required on all deliveries. Any person at the delivery location can sign for the parcel. If nominating a business address please ensure you include the business or company name in the address field (this is a compulsory requirement). Customers are required to pay a re-delivery fee if parcels are returned to us due to insufficient delivery (address) details.

Insurance
Unfortunately we cannot take responsibility for any loses or damage caused in transit. If a parcel is lost, please contact us and we’ll do our best to assist but we are not liable for parcels going missing due to the postal service.

International postage & locations 

Postage to all other countries is tracked and $12 which may change without notice. Delivery times can be anywhere from two to 14 days depending on your location.

Import duty and customs
Most countries charge import duty tax for goods purchases from overseas. The amount you have to pay often depends on the value of the goods and the customs laws of your country.

Returns Policy
We believe in providing a fair and reasonable returns policy to our customers.
The SARAH JEAN Returns Policy applies to all purchases made from the SARAH JEAN website only. For products bought from a SARAH JEAN retailer, the return is dependable on each store’s returns policy. The SARAH JEAN returns policy does not exclude or replace your rights given under the Australian Consumer Law.

Due to hygiene, products opened cannot be refunded. 

Change of Mind
If you change your mind or ordered the wrong item, simply return the item to us within 10 days of receiving and we will gladly offer you a refund or store credit provided that:
1. Satisfactory Proof of Purchase is provided; and
2. The item is returned to us in its original packaging; and
3. Is in a saleable condition (unopened, unused and in the original pristine condition); and
4. Is not part of the exclusions list (see below)

Allergic Reaction
If your eyes become irritated or shows signs of an allergic reaction, stop using the product immediately. The SARAH JEAN false eyelashes are made using AMP-Acrylate Copolymer, Aqua, Alcohol and Sorbitol. In case of skin contact, wash with plenty of water and soap.

The SARAH JEAN adhesive is latex-free and anti-allergenic. Refer to the adhesive page. In case of skin contact, wash with plenty of water.

Exclusions
Please choose carefully as we do not normally offer an exchange or refund on the items listed below unless the item is faulty, significantly different from what was shown or where otherwise required by law;
1. Products that have been opened or used
2. Gift with purchase items

Returns
In the first instance, you must call us to explain the nature of your return. If approved you will be provided with Return Authority Number (RAN) which must be included with the returned item along with Proof of Purchase and send to:

SARAH JEAN PTY LTD
PO BOX 3167, NEWSTEAD, QUEENSLAND, AUSTRALIA 4006

We strongly recommend posting your return item using a trackable service. SARAH JEAN will not be held liable if your item is lost or stolen during transit. Upon receipt of a returned item, a SARAH JEAN representative will contact you to complete the returns process.

If a refund is offered, the original purchase price less a $5 administration fee will be refunded to the original payment method. SARAH JEAN will not reimburse postage costs for returned items unless the item is faulty.

Website Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. In addition to using a secure server system that encrypts your order information, we do not store credit card information on the server.

This website takes every precaution to protect your information. When you submit confidential information through the website your information is protected both online and offline.

Online, we use SSL encryption software whenever you are requested to enter sensitive information such as your credit card number. You can tell when you are on a secure page (such as our order form) by looking for the lock icon at the left of your web browser.

Privacy Policy
SARAH JEAN is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement.

SARAH JEAN collects information from you at several different points on our website:

Registration Details
If you choose to register as a user, you are required to give your contact information (such as name and email address) to us. This information is used to contact you about the services on our site for which you have expressed an interest.

Order Information

Each time you order you must provide contact information (like name and shipping address) and financial information (like credit card number and expiration date). This information is used for billing purposes and to fill your orders. If for some reason we have trouble processing an order, this contact information is used to get in touch with you.

Cookies
A cookie is a piece of data stored on your hard drive containing information about you. Use of a cookie doesn’t send any personal information about you to us. Once you close your browser, the cookie terminates. For instance, by setting a cookie on our site, you don’t have to enter your password more than once. If you reject the cookie, you can still use our site but with some limitations. For example, you will not be able to fully browse our online catalogue or order products online.

Cookies can also enable us to track and target your interests to enhance the experience on our site. Some of our business partners use cookies on our site (for example, advertisers) – however we have no access to or control over these cookies.

Log Files
We use IP addresses to analyse trends, administer the site, track your movement on the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We sometimes partner with another party to provide specific services. When you sign up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Newsletter
If you wish to subscribe to our e-newsletter, we ask for contact information such as a name and email address. By signing up to our e-newsletter, you give consent to receive emails from time to time from SARAH JEAN. Emails may include specials, stories and product information.

Surveys and Contests
From time-to-time our site requests information from you via surveys or contests. Participation in these surveys or contests is completely voluntary and you can choose whether or not to disclose this information.

Information requested may include contact information (such as name and shipping address), and demographic information (such as post code or age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Your information is never shared outside of Sarah Jean.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our homepage so you are always aware of what information we collect, how we use it, and under which circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by email. You can choose whether or not we use your information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.